Good to know

Across the Isle of Man, postcodes IM1 to IM9. Pop your postcode into the checker on the home page to see your delivery fee and next slot.

We deliver in 2-hour slots, up to six days ahead. Orders for a slot close a couple of hours before it starts, so your shopper has time to do the shop.

Shelf prices move about and offers come and go. We show the last price we saw, then charge what your shopper actually pays at the till.

We hold your estimate plus 15% in case prices have gone up. After shopping we only take the real amount and release the rest. It's a hold, not a charge.

You choose for each item: best match, a specific item you pick, or no substitute. If your shopper suggests a swap, you approve or decline it before you pay for it.

Not yet in the app. Email info@ebag.im with your order number before your shopper starts and we’ll do our best.

Yes. Alcohol, tobacco and energy drinks are 18+. You confirm your age at checkout, and our driver checks photo ID at the door. Without it, we can't hand those items over.

General sale medicines only, like paracetamol, plasters and hayfever tablets. We can't deliver prescriptions or pharmacist-only medicines. Painkillers are limited to 2 packs per order.

With an account, you earn 1 point for every £1 of shopping, added when your order is delivered. 100 points is £1 off, and you can spend them at checkout once you have 500.

No, you can check out as a guest. An account saves your addresses, lets you re-order in one tap and collects points. Create one anytime; earlier orders with the same email are added to it.

Our shoppers buy from the island's supermarkets and pharmacies, choosing where your items are best. You just shop by category.

Send us a message or email info@ebag.im. Include your order number if it’s about an order.