Delete your account

In the Ebag.im app

This works in the app “Ebag.im: Isle of Man Groceries” on iPhone and Android.

1. Open the app and tap Account.
2. Tap Delete account.
3. Tap Delete account again to confirm.

On the website

1. Sign in with the email you use for Ebag.im.
2. Go to Your details.
3. Under Delete my account, confirm and delete.

By email

If you can’t sign in, email info@ebag.im from the address on your account and ask us to delete it. We’ll confirm within 30 days, usually much sooner.

What we delete

• Your name, email address and phone number
• Your saved addresses, favourites and basket
• Your points balance and points history
• Saved payment cards (removed from Stripe, our payment provider)
• Your sign-in sessions and notification settings on your devices

What we keep, and for how long

Records of orders you’ve already placed (items, prices paid, and the delivery name and address on each order) are kept for six years because tax law requires it. They’re no longer linked to an account and are deleted or anonymised after six years.

Ebag Staff app

Staff accounts in the Ebag Staff app are managed by Ebag.im. To have yours removed, ask your manager or email info@ebag.im. Receipt photos you took stay with the order records for six years.

More about how we use your data: Privacy.